nibung Casino & Sportsbook Data Care

This page describes what we collect when you use nibung and how we keep that data protected. We at nibung take your privacy seriously and operate under clear principles about what information we need, how we store it, and who may access it.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What We Collect on nibung

We collect personal data only when you create an account or interact with our platform. This includes your name, email address, phone number, date of birth, and residential address. We also collect payment information when you deposit or withdraw funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet).

Our nibung platform records your account activity, including login times, device type, IP address, and browser information. We track your gameplay history, transaction records, and any communication you send to our support team. This data helps us detect fraud, verify your identity, and improve our service.

How We Use Your Data

We use your information to operate nibung, process your deposits and withdrawals, and verify your account. Our team uses your data to investigate suspicious activity, prevent fraud, and respond to your support requests. We may also use anonymized data to improve our platform's performance and understand which games and payment methods are most popular in Jakarta, Surabaya, Bandung, and other regions.

We do not sell your personal data to third parties. However, we may share information with payment processors, identity-verification services, and legal authorities when required by law. Our servers may sit outside your jurisdiction, and your data may be transferred across borders to support our operations.

Your Rights on nibung

You have the right to request a copy of the data we hold about you, correct inaccurate information, or ask us to delete your account. To exercise these rights, contact our support team through the nibung platform. We will respond to your request within a reasonable timeframe, subject to legal obligations that may require us to retain certain records.

• Request your personal data at any time
• Update your account details (name, email, phone)
• Close your nibung account and request data deletion
• Opt out of marketing communications

Cookies and Tracking

Our nibung platform uses cookies to remember your login session, store your language preference, and track your browsing behaviour on our site. These cookies help us provide a faster experience and understand how you navigate between football markets, live-dealer tables, and slot games. You can disable cookies in your browser settings, but this may affect your ability to use nibung.

We also use analytics tools to measure traffic and user engagement. This data is aggregated and does not identify you personally. We do not use cookies to track you across other websites.

Payment Data and nibung Deposits

When you deposit funds into your nibung account via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction details including the payment method, amount, timestamp, and confirmation code. We retain this information to reconcile your account balance, process refunds if needed, and comply with financial reporting requirements. Your payment processor (the e-wallet or bank) also retains records on their own systems according to their privacy policies.

We do not store your full payment card details or e-wallet credentials on our servers. Instead, we use tokenization—a secure method where your payment information is replaced with a unique identifier. This reduces the risk of unauthorized access to your sensitive financial data. When you initiate a withdrawal, we verify your identity and payment method before processing the transaction.

KYC Verification and Document Storage

Our nibung platform requires Know Your Customer (KYC) verification to comply with anti-money-laundering regulations. We ask you to upload a government-issued ID (such as a passport or national identity card), proof of residential address (utility bill or bank statement), and sometimes a selfie for facial verification. We store these documents securely and use them only to confirm your identity and prevent fraud.

Your documents are encrypted and stored separately from your account profile. We do not share them with third parties except when legally required by regulators or law enforcement. Once your account is closed or deleted, we retain your KYC records for the period mandated by local financial regulations, then securely destroy them.

Mobile Access and Network Considerations

We at nibung support both Android app installation and iOS browser access. On Android, you can download our app from the official store; on iOS, you access nibung through your mobile browser. Our platform is optimized for mobile-first use, meaning your account login, deposit flow, and gameplay are designed to work smoothly on smaller screens and variable network conditions.

If you experience slow or intermittent connectivity, our nibung platform caches essential data locally on your device so you can continue browsing games and account information offline. Once your connection restores, we sync your activity with our servers. This local caching does not compromise your privacy—cached data remains on your device and is not transmitted to third parties.

Withdrawal Processing and nibung Support

When you request a withdrawal from nibung, our team verifies your account status, checks for any pending disputes, and confirms your payment method. Processing times depend on your chosen method: e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) typically complete within hours, while bank transfers (local payment, online payment, e-wallet, mobile banking) may take one to two business days. We do not guarantee specific timeframes, as delays can occur due to bank processing or network issues outside our control.

If your withdrawal is delayed, contact our support team through the nibung platform. We will investigate the status with your payment processor and provide updates. Our team operates during standard business hours and responds to inquiries in the order they are received. We maintain records of all withdrawal requests and communications to resolve disputes fairly.

Game Data and Account History

We record your gameplay activity on nibung, including which games you access (football sportsbook, live-dealer tables like blackjack and roulette, slots, or esports markets such as Mobile Legends and Free Fire), your session duration, and your transaction history. This data helps us personalize your experience, detect unusual patterns that may indicate fraud, and improve our game offerings.

Your game history is tied to your nibung account and is not shared with other players. We use aggregated, anonymized gameplay data to understand which sports (Liga 1, Piala Indonesia, badminton, MotoGP) and game types are most popular, but individual player data remains confidential. You can review your complete transaction and gameplay history in your nibung account settings at any time.

Contact nibung

If you have questions about our privacy practices or want to exercise your rights, reach out to our support team through the nibung platform. We are available to assist with data requests, account concerns, and privacy inquiries. Your feedback helps us improve how we handle your information.

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our site. Your continued use of nibung after such changes means you accept the new terms.